Premier Security Ltd

Privacy Policy

From 25 May 2018, new data protection laws are being introduced in the UK, called GDPR. The General Data Protection Regulation aims to give you greater control over your personal information and to better protect your data in the modern world. We’d like to take the opportunity to let you know more about how we use and protect your data.

Our Principles

  • We will always keep your personal information safe.
  • We protect all data we hold about you and keep it confidential.
  • We will always be open and clear with you how we use it, and when we collect it.
  • We will not use or share your information with anyone except as described in this Policy.


This privacy policy sets out the privacy practices for Premier Security Limited, a company incorporated in England & Wales with company number 5337095 and having its registered office at 14b Wilcox Road, London. SW8 2UX. (”we”,“us”,“our”). Our website is (the “Website”) and all associated sub-domains. For the purposes of the applicable Data Protection Laws, Premier Security Ltd is the data controller of your personal data collected in order to provide you with security services. More information can be gained by emailing

Who Are You

Because we provide security services to “end users” we may collect data from the above. For the purposes of clarification an “end user” is the receiver of the security service or services we provide, i.e. the premises where the security system is installed.

What information we collect

In order to enable us to offer and provide security services, we need to collect certain personal data from the end user (private users, government contractors, public and private companies and organisations), which may include your name, your contact details and email address. We may also collect certain other personal information about you, as described further in this privacy policy. We collect your personal information in a number of different ways, by post, fax, email, or from our website.

Why we collect it

To ensure we provide you with the best possible security service. It helps us to identify you and to provide security services for your property. It helps us ensure we keep the security services we provide

at the highest level.

What we use it for

  • Contact you as part of the security services we provide and to ensure we are speaking to an authorised person.
  • Identify you and manage your account. Process new information from you. Liaise with the police authorities and monitoring companies, our Suppliers and Partners.
  • Administer our contract with you.
  • Improve our services.
  • Manage our business, including for accounting and auditing purposes.
  • Maintain our IT systems and manage hosting of our data.
  • Deal with legal issues involving you, us, and our partners.
  • Prevent fraud; crime and criminal acts.
  • Comply with our regulatory and legal obligations.

Who we share it with

We will not share your personal information with any third party, unless it is for the purposes of

providing the security services we have previously agreed with you.

Gaining access to data we hold.

You have the right to request access to the personal data we have on record about you. Subject access requests will be handled and processed within regulatory timescales.

How long we will keep your data

We will only retain your personal information and data for as long as necessary to fulfil the purposes we collected for, as required by our industry standards, British Standards and our legal obligations.

CCTV and Alarm Data

We collect CCTV and alarm data in the process of providing security services for you.

We retain data and images we have collected for the minimum period of time as required by our regulatory body, external authorities and our legal requirements. We ensure we keep all data secure, with limited access to authorised individuals only. We only retain images and data long enough to allow for any incident to come to light and to investigate it. We have established processes and procedures where a request for information regarding data and CCTV images are made. We will retain data and images only for as long as the duration of the contract and will ensure removal and confidential deletion as appropriate following its expiry.

Breach Notification

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. Should a breach of data be identified, the company will report the breach to the relevant persons or company and inform them of actions taken to resolve the breach.

Changes to our Policy

If we change our privacy policy in the future we will post the changes on our website, so that you may be aware of the information we collect and how we use it at all times.